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What are the Potential Consequences of the PSTN Switch Off for Vulnerable Individuals and Others?

Cutting the PSTN land line services
Understanding the PSTN Switch Off: Key Information and Planning Guide

The upcoming PSTN switch off by Openreach is a significant telecommunications event with wide-ranging implications for both residential and business premises across the UK. For an in-depth understanding, we recommend starting with The Independent's accessible guide: PSTN switch off explained | The Independent

Why Switch? The Move to Modern Telecommunications

As the traditional PSTN (Public Switched Telephone Network) is phased out, many are turning to alternative communication solutions. Voice over IP (VoIP) services, like those provided by our partner Vonage, offer a compelling substitute. Starting from just £6.99 a month, VoIP enables users to make and receive calls via a mobile application from anywhere in the world, provided an internet connection is available. For details on how to transition and keep your current landline number, visit our website: VoIP | Grayshott Gigabit

Alternatives to Traditional Landlines

With larger scale 4G and 5G mobile networks, many individuals have already replaced their landlines with mobile services, using their mobiles as their primary communication device. Additionally, applications such as WhatsApp, Zoom, Teams, and Skype provide free voice call options over Wi-Fi, which is being further supplemented by Wi-Fi calling features from mobile operators to improve coverage. However in most rural areas we still face an issue with 4G connectivity, and so landlines are key for customers that are devoid of fibre broadband or the option of Wi-Fi calling.

Support for Vulnerable Users

The switch off poses particular challenges for vulnerable individuals, especially those dependent on telecare services. Recognising this, the government and several landline providers convened in February to establish the PSTN Charter, aiming to safeguard these users; Public Switched Telephone Network charter - GOV.UK ( However, the charter is not without its limitations, particularly in scenarios like power outages where the need for longer use of battery backup may not be adequate via the landline providers. At GigabitIQ, we understand the unique needs of our communities, especially when compared to the the lack of local support offered by larger ISPs such as Sky and Vodafone.

Don’t Get Left Behind

Even if you don’t fall into the vulnerable category, it's crucial to prepare. Review your current contracts before renewal and inquire with your ISP about their provisions for the switch-off. This is also an opportune moment to reassess linked services such as burglar alarms and CCTV systems that may rely on landline connections.

According to consumer finance expert Martin Lewis, now is the best time to compare broadband deals, particularly to avoid overpaying for outdated services like those over copper lines, which can sometimes cost up to £100/month. BBC Radio 5 Live - The Martin Lewis Podcast, Martin Lewis: Why is this the best time to compare broadband deals?

We've seem several unaware customers of legacy BT/Sky services who were shocked that they were paying historical high rates for services/subscriptions they were not using, in addition to these legacy providers who increased costs ever year through unpopular mid-contract price rises. By switching to latest full fibre services, and VoIP options, we are saving these customers so much money and providing a better value service with faster speeds, more intelligent Wi-Fi & local support.

Need Assistance?

If you require support or further information, don’t hesitate to contact GigabitIQ at 01428 607 000 or via email at Get ahead of the PSTN switch off and ensure your communications setup is future-proof.


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