Frequently Asked Questions
- 01
Gigabit IQ is the new brand for Grayshott Gigabit. As we expand our network beyond Hampshire & Surrey, we have created "Gigabit IQ" as our brand to support this expansion.
Gigabit IQ isn't just our name—it's our promise to you for internet that's not only lightning-fast but smartly tailored to meet your needs without the hidden fees.
Safety. Speed. Smart - This is the Gigabit IQ Promise to elevate your broadband experience.
To check where we can serve, please follow the link below and also register: Coverage Areas | Grayshott Gigabit
- 02
Grayshott Gigabit is a Full Fibre Operator & Internet Service Provider (ISP) with offices in Surrey & Hampshire, aimed to deliver Gigabit Full Fibre To The Premise (FTTP) & ISP services across rural areas. We created the company to bridge the rural divide and serve rural communities with the latest gigabit full fibre broadband services. We have built our own Full Fibre to the premise (FTTP) network, and serve customers over our own network as well as on other wholesale networks. For further coverage, please follow the link below: Coverage Areas | Grayshott Gigabit
- 03
It is a common misconception that people believe they have Fibre already. Unfortunately many packages claim to be Fibre, but in essence they are copper last mile, served over legacy networks built several decades ago. Fibre from Grayshott Gigabit, is to your home, this is called FTTP (Fibre To The Premise). FTTP does not have speed limitations, and can serve Gigabit networks. If you think you have Fibre from your provider, ask your current provider if you can get 1Gbps, if they say no, and the maximum speed is 80Mbps, then most likely you have FTTC (fibre to the cabinet, and copper last mile to your premise).
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Please visit Postcode & Address Checker at www.gigabitiq.com.
- 05
Please contact us at sales@grayshottgigabit.com to see if we can connect your premise.
- 06
No, The Grayshott Gigabit network is full fibre to the premises so will connect straight into the home or business. No copper, no delay, no reliability problems and no reduction of speed because of distance. FTTC suppliers connect customers to cabinets using legacy copper & in some cases aluminium wires. The speed offered to these residents is affected by how close they are to the cabinet.
- 07
With all our Full Fibre Connections you should get virtually the speed you pay for all the time; it won’t grind to a halt when you come home from school or work. We design our network and have loads of capacity, so you get great, fault free, fibre broadband all the time. We do have the ability to provide priority of service if you would like dedicated bandwidth controls for "work from home" or "gaming services". These priorities are set by yourself, via the GigabitIQ app, more details can be found by viewing our YouTube video: https://youtu.be/_gqPP4H340g?si=uUTxEqHQHJYnQYBE
- 08
The Government published their £5bn UK Gigabit Broadband Programme to connect 85% of the country with Gigabit network. In order to serve certain areas that were not being addressed by commercial builds of the larger operators, the government created the Gigabit Voucher Scheme to support operators build in these harder to reach areas.
- 09
Under The Governments' plan for Project Gigabit, they have created the Gigabit Voucher Scheme to support Registered Suppliers such as Grayshott Gigabit with demand led funding to accelerate Gigabit rollout in rural areas. Customers can verify if their properties qualify for these vouchers, and the voucher is passed to the supplier in order to build out the network to accelerate rural areas Gigabit broadband development.
To check if your premise (residential/business) qualifies for the GBVS please check here: Gigabit Vouchers (culture.gov.uk)
- 10
Much like other Government funding such as the Green Homes Energy grant or other past funds, it is important that rural areas that are starved of Gigabit enabled broadband do not miss out on the opportunity to connect whilst the funding is in place. Premises that are reluctant to connect now, will probably face higher connection costs in the future, as they will be deemed off the grid, and just like connecting other utilities, it will cost more for singular connections without funding in the future.
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